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Tesla returns yoinked self driving feature to second hand model S

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  • Tesla returns yoinked self driving feature to second hand model S



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    Last week, a report from Jalopnik revealed that Tesla surreptitiously removed the Enhanced Autopilot (EAP) and Full Self-Driving (FSD) features from a Model S that was sold second-hand, through a third-party dealer.






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    ... Tesla then went on to sell this vehicle at auction on November 15, 2019. A third-party (non-Tesla) dealership called United Traders bought the car, which at the time was equipped with Autopilot and Full Self-Driving, some $8,000 worth of options. Options which no doubt pushed the bids at auction up higher than they would have been otherwise.






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    ... However, just a few days after the auction, on November 18, Tesla conducted an unsolicited, remote “audit” of the vehicle and removed the Enhanced Autopilot and Full Self-Driving options. United Traders wasn’t made aware of this, and continued to market the car as having those options.




    At the time of the auction, Tesla made United Traders aware of maintenance work that needed to be done to the vehicle, according to disclosure statements seen by Jalopnik. The documents didn’t mention anything about Autopilot or FSD.




    According to a statement from United Traders, after driving the car, it was aware that the features had been removed but had already agreed to sell the car to Alec. Both Alec and the dealership assumed it to be a bug, one that would require a simple fix to reinstate the features.






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    In early January 2020, Alec took the car to a Tesla service center to get the previously mentioned maintenance work done. It was here that he was presented with an invoice detailing the work and the fact that Enhanced Autopilot and FSD was removed as part of a software update back on December 18, 2019. The reason: “It was found that the customer did not purchase the software.”




    Only United Traders did, as did Alec; the car was bought under the premise it had the specification it was presented with at auction. 






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    Though Tesla, being the good guy it is (sense the sarcasm), did offer to sell the feature back to Alec.




    On further questioning, Tesla customer support said that it’s been identifying a number of customers that have Autopilot having not actually paid for it. 




    It seems because Alec didn’t have an invoice record of specifically paying for EAP and FSD himself, Tesla decided he shouldn’t have it. So they removed it. But Alec didn’t actually own the vehicle at the time the audit was conducted, so this reasoning doesn’t entirely check out.






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    TNW spoke with a number of new and used Tesla sales departments in the UK who all confirmed that if a second-hand Tesla is specified with additional options like Autopilot and FSD, that is what the customer will receive. 




    One Tesla center in Northern England said the company would only ever remove a feature in the interest of customer safety, or if the car had been modified by the previous owner and was no longer running stock software. 




    The representative also told TNW the only thing that doesn’t transfer with a change in ownership is pre-paid access to Tesla’s Supercharging network; that stays with the original owner, not the vehicle.






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    It was largely the same case in the US. While US Tesla centers are far more tight-lipped than their UK counterparts when asked the same questions, they largely seemed perplexed that a second-hand Tesla would have a feature removed that it was originally sold with.






    source: https://thenextweb.com/cars/2020/02/...-alec-model-s/




     




    I'm glad that this doesn't seem to be common practice but that brings to the question why it happened in this case. And was tesla advertising it with self driving at auction because thats just false advertising if they then remove it later. Maybe tesla just did it as a test to how people would respond and was planning to make it more of a thing if people responded well but hopefully they saw that people do not respond well to having features that they were promised removed and don't continue doing it.



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